In the event of medical emergency, you must contact the emergency assistance within 24 hours of admission to a hospital and before any surgery is performed. Or find your family member or a friend to contact them for you.

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It is important to follow the steps described below in order to fly your claim process. Any missing information or step will cause a considerable amount of delay. Please preview claim requirements in the downloaded form before you submit it.

Change of address in Canada during your policy period should be reported us immediately and please update the new address before you start claim process, to prevent from getting your reimbursement cheque at your old address.

If all is prepared and sent off as guided, it takes approximately 10-15 business days to receive your reimbursement.


 

Open Claim

Make a call to the claim department. Contact number is shown on the back of your card. If you're hospitalized at emergency, you should contact your insurance company within 24 hours of event.

Pay Medical Expenses

Some hospitals allow a direct payment between your insurance company and them. When you make a phone call, ask insurance claim department if they can rearrange the direct payment at your visiting medical clinic.

Prepare your claim document

Gather your claim form, original receipts of your medical payments. Fill out the claim form and write down the claim number on top of the page. Any additional document relevant to your medical treatment should be attached together. Ensure to have photocopies of your document.

Mail out your claim package

Send your claim package you've prepared to the designated address of your insurance company.


Download Claim Forms

* Bring your claim form to your visit may help. Please choose your plan and download the form.


Direct Pay Arranged Facilities Finder

Are you not sure how much it would cost you for getting medical treatment or consultation but worried about unexpected numbers on  your medical bill? Direct Pay allows patients or insurance holders to relieve their payment concerns at the medical facilities at the visit.

We have a list of our insurance providers who have arranged the direct pay between hospitals/clinics and themselves. Your visit and expenses will be directly reported to your insurance company and you have nothing to worry about sending out receipt for the proof of payment.

Allianz Global Assistance & Tugo Insurance company has numbers of facilities that arranges a direct payment. Please look up your nearest location in need. 

Enter your postal code to search any medical facility nearby your location, then select a insurance company in category filter.

      Pre-existing medical conditions

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      June 19, 2018

      It requires you to be in a good health at the time you purchase your policy and on the date you exit your country of origin, and know of…Read more

      First time to submit a Claim

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      June 14, 2018

      Are you planning to visit a medical facility soon and submit your claim after?

      Please consider to make a phone call to the insurance’s claim department before you visit to…Read more

      Refund Policy

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      June 14, 2018

      From Allianz Global Assistance

      A full refund will be provided for policies which are returned within 10 days of purchase…Read more