How to submit a claim

Travel Insurance

In the event of medical emergency, you must contact the emergency assistance within 24 hours of admission to a hospital and before any surgery is performed. Or find your family member or a friend to contact them for you.
Contact your insurance company’s Emergency Support at the number printed on your health card.

Your Claim Helper Selection

Select your insurance product to see your claim process helper

It is important to follow the steps described above in order to expedite your claim process. Any missing information or step will cause a considerable amount of delay. Please review claim requirements in the downloaded form before you submit it.

Change of address in Canada during your policy period should be reported to us immediately. Please update with any new address before you start a claim process, to prevent having your reimbursement cheque being sent to your old address or being lost.

If all is prepared and sent off as guided, it should take approximately 15 – 21 business days to receive your reimbursement. 

Download Claim Form

Bringing a claim form with you when visiting medical facility may be helpful.
Please choose your plan below and download the respective form

COVID 19 impacts : We have been through delays in refund and claim processes. We are doing all our best to support our clients this time. Thank you for your understanding. Stay healthy and safe!

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