In the event of medical emergency, you must contact the emergency assistance within 24 hours of admission to a hospital and before any surgery is performed. Or find your family member or a friend to contact them for you.


It is important to follow the steps described below in order to fly your claim process. Any missing information or step will cause a considerable amount of delay. Please preview claim requirements in the downloaded form before you submit it.

Change of address in Canada during your policy period should be reported us immediately and please update the new address before you start claim process, to prevent from getting your reimbursement cheque at your old address.

If all is prepared and sent off as guided, it takes approximately 10-15 business days to receive your reimbursement.


Bring your claim form to your visit may help. Please choose your plan and download the form.

Open Claim

Make a call to the claim department. Contact number is shown on the back of your card. If you're hospitalized at emergency, you should contact your insurance company within 24 hours of event.

Pay Medical Expenses

Some hospitals allow a direct payment between your insurance company and them. When you make a phone call, ask insurance claim department if they can rearrange the direct payment at your visiting medical clinic.

Prepare your claim document

Gather your claim form, original receipts of your medical payments. Fill out the claim form and write down the claim number on top of the page. Any additional document relevant to your medical treatment should be attached together. Ensure to have photocopies of your document.

Mail out your claim package

Send your claim package you've prepared to the designated address of your insurance company.

Allianz Global Assistance & Tugo Insurance company has numbers of facilities that arranges a direct payment. Please look up your nearest location in need.

Enter your postal code to search any medical facility nearby your location, then select a insurance company in category filter.

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