Please download the appropriate Refund Request form found at the bottom section of this page.
If you become eligible for Canadian Provincial health care plan, provide a copy of approved document for a proof. Email us all your supporting document along with Refund Request form.
Contact us otherwise.
Refund amount will be reimbursed to you via the same method as your initial payment for the policy. For example, if you have purchased your policy using a credit card, the refund will be deposited back to the same credit card.
Otherwise, we will issue a cheque and send it to your address on profile by mail.
In the event you will need to leave Canada before you expect to receive your refund, please contact us for additional assistance.
Refund amounts less than the minimum premium ($30) will not be issued.
A full refund will be provided for policies which are returned within 10 days of purchase and your coverage has not started yet.
Partial cancellations will be calculated by multiplying the daily premium by the actual number of days the policy was in effect; if this amount is less than the minimum premium required, the minimum premium will be used. This amount is then subtracted from the total premium paid.
Visitors to Canada:
The entire trip is cancelled prior to the effective date.
Refunds will not be issued if the amount is $10 or less per Policy.
Administration fee may apply.
International Student (or Companion):
Refund requests must be submitted to TuGo within 45 days from the effective date.
Requests for partial refunds must be received no later than 30 days after the expiry date of the Policy.
Visitors to Canada
You become eligible and/or covered under a provincial or territorial government health care plan during the period of coverage.
Refunds must be requested in writing.